218 SE Branner St., Topeka, KS 66607
- Receiving and processing requests directly from customers (via telephone, fax, and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
- Planning and implementing telemarketing and prospecting objectives
- Quickly and smoothly resolve customer complaints and problems
- Engaging in specialty purchasing (when applicable)
- Coordinating delivery and/or pick up of customer orders with operations teams
- Providing support to Outside Sales force (also serve as a backup)
- Generating price quotations promptly
- Responsible for adhering to policies of the customer financial services
- Maintaining accurate and up-to-date "open order" files in the computer system
- Maintaining an adequate supply of product samples and literature
- Adhere to pricing guidelines established by the Branch Manager
- Reviewing all orders to forecast additional customer needs
- Interacting with sister branches when necessary on inventory issues and deliveries
- Working with replenishers to achieve the best product line
- Handling cash reconciliation of register tape and trend reporting documents
- Responsible for setup and maintenance of store displays
- Sustain a working technical knowledge of Branch Specific, Beacon Building Products
- Reviewing job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
Compensation includes hourly wage + commission and may vary depending on experience.
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Benefits
- Health Dental Vision Available after 30 days
- Paid vacation
- 401(k) plan
Qualifications
- 18+ years old
- High school diploma
- Must pass drug screen (cannabis included)
- Previous front-line customer service experience
- Previous building products industry preferred
About Beacon Building Products
Headquartered in Herndon, Virginia, Beacon is the largest publicly traded distributor of roofing materials and complementary building products in the United States and Canada. We are among the oldest and most established distributors in the industry.
Beacon is a leading provider of commercial and residential roofing, siding, windows, decking, insulation, specialty lumber, waterproofing, and air barrier systems to the North American building industry. We have supported contractors who rely on us to help them save time and build more for nearly 100 years.
Our team of more than 6,000 employees throughout North America works to ensure contractors have immediate, local access to the building supplies and roofing products they need, exactly when they need them. Through strategic investments in new technology and an ever-expanding network of locations throughout the United States and Canada, we help contractors save time, manage work more efficiently, and enhance their businesses.